The rest of the chatbot sequence is listed below, with the down and monthly payment questions bolded:
1. Who is looking for a treatment?
2. Main concern about your smile?
3. Do you have insurance?
4. Down payment options
5. Monthly payment options
6. Offer to incentivize getting started
7. What location is closest to you?
8. Patient Name
9. Lead picks a favorable day for their consultation
10. Lead picks a favorable time for their consultation
11. Phone
12. Email
13. Ask for a photo of patient's insurance card
A video of the chatbot in action below, to provide more context:
Also keep in mind that while you won't be held exactly to the numbers you presented the prospect in the chatbot, it is a good idea to put real numbers you typically see in your practice. This helps give the prospect an accurate idea of treatment costs (why they clicked on the ad) AND allows you to weed out prospects who can't afford your lowest down/monthly payment options.
"But it varies! And depends so much on insurance and case complexity!" are concerns we regularly hear from doctors.
Our answer is: these are simply there to give prospects an idea of the lowest possible down and monthly payments, as well as possible higher ones if they are interested. The chatbot exists to encourage people to schedule a consultation and give an idea of how affordable treatment can be, exact details on financing are meant to be covered in the consultation.
In other words: don't overthink it! Choose three (3) options for both, and then move on. These can be edited at any time.
Below, you will find our most common down and monthly payment options:
Most Common Down Payment Options:
250/500/750
500/750/1000
Most Common Monthly Payment Options:
129/149/169
149/169/189